Thank you so much for shopping at Miniso!
All items are FINAL SALE, except for MANUFACTURER’S DEFECTIVE ELECTRONICS.
FINAL SALE items cannot be returned for exchange or refunds. All returns and exchanges on MANUFACTURER’S DEFECTIVE ELECTRONICS must be presented with the original receipt and within 7 days from the date of purchase at the original purchase location. MINISO reserves the right to deny any return/exchange based on the condition of the merchandise.
Refunds for MANUFACTURER’S DEFECTIVE ELECTRONICS will be issued in the original method of payment along with the customer receipt.
Online orders could be returned by mail within 7 days. You will be required to pay the return shipping and 10% restocking fee if the product(s) returned due to personal preferences.
If you have any questions or concerns about your online order, please reach out to us and we'd be happy to assist you.
Cosmetics, undergarments and jewelry are excluded from our return and exchange policy due to health and safety concerns. All promotional items are final sales and cannot be returned or exchanged. Transactions that use the MINISO REWARDS points for cash rewards are final sale and cannot be returned or exchanged.
Miniso reserves the right to limit or deny any returns or exchanges.