Returns & Exchanges
Miniso will gladly exchange or refund qualified items purchased up to 7 days after the purchase date with an original receipt. Items must be in their original condition, with undamaged packaging at the original purchase store. Not applicable on final sale items.
Final Sale Items
The following products are considered final sales and ineligible for return/exchange: Underwear (bra, boxers, etc.), Socks, Slippers and Blind Boxes are excluded unless manufacturing issues.
Food, Drinks, and Cosmetics are final sales and not eligible for return or exchange.
How to Exchange or Return?
Any Gift with Purchase or Promotional give away that was issued in original purchase, should accompany the return.
For refunds, we only credit the original method of payment used to make the purchase. Please allow up to two billing cycles for the credit to appear on your statement.
Any MiniPoints earned as part of the original purchase will be deducted automatically from the account associated with the MiniFriends Membership that was used for the original purchase.
Should you have any questions, you can reach out to our customer service at email@example.com
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