Frequently Asked Questions

It is our free loyalty program in Canada that lets you earn points on all your merchandise purchases and redeem those points for in-store credit.

You can sign up to be a MiniFriend member here. All stores will be able to collect and redeem points except for our locations in Quebec, Manitoba, Saskatchewan and Yellowknife.

Points can only be redeemed in-store. Please inform our cashier that you would like to redeem points for the current purchase. You are able to redeem points when you have collected 60 or more points.

As a MiniFriend, for every 60 points, it can be redeemed for $1 in-store credit. Some exclusions may apply. Points can only be redeemed when you have collected 60 or more points.

The amount of points in your account is printed on your receipt or it can be checked by one of our cashiers in-store. You can also click here.

If you forget to inform our staff about being a MiniFriend, you can email us at customerservice@miniso.ca with a copy of your receipt only for purchases within the past 7 days.

Points do not have an expiration date, except as otherwise provided in the terms and conditions. If your MiniPoints have expired in error, please email us at customerservice@miniso.ca for assistance.

For every $1 spent in-store (before tax), you will collect 1 MiniPoint. For example, if you spend $50.99 before tax, you will collect 50 MiniPoints and cents do not accumulate indefinitely.

Please email us at customerservice@miniso.ca and we will gladly change it for you!

Please click here to review the MiniFriend Rewards Terms and Conditions.